{
  "id": "2025-01-08-brazosport-college-intermittent-phone-line-outages",
  "slug": "brazosport-college-intermittent-phone-line-outages-2025-01-08",
  "institution": {
    "name": "Brazosport College",
    "shortName": "Brazosport",
    "state": "TX",
    "type": "community-college",
    "alertSystemName": "BC Alert System",
    "enrollment": 4000
  },
  "incident": {
    "date": "2025-01-08",
    "type": "infrastructure-failure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Brazosport intermittent phone line outages (January 8, 2025)",
    "headlinePublic": "Brazosport intermittent phone line outages (January 8, 2025)",
    "summary": "Brazosport College [posted a BC Alert](https://www.brazosport.edu/bcalert/2024/were-experiencing-intermittent-phone-line-outages.php) for intermittent phone line outages with Gator Hall, myBC Support Guides, and GatorBot workarounds.",
    "outcome": "Phone lines intermittent; in-person and chatbot registration support directed."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestampApprox": "2025-01-08",
      "channel": "website",
      "verbatimText": "We are currently experiencing intermittent phone line outages. If you need help with registration, we're here for you! Visit us in person at Gator Hall for personalized assistance, explore step-by-step instructions in our myBC Support Guides at www.brazosport.edu/mybcsupport, or use GatorBot, our chatbot located at the bottom of any page on our website. We appreciate your patience and apologize for the inconvenience!",
      "sourceUrl": "https://www.brazosport.edu/bcalert/2024/were-experiencing-intermittent-phone-line-outages.php",
      "sourceDescription": "BC Alert archive phone line outages notice",
      "characterCount": 420,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Verbatim from official BC Alert archive page; listing date Wednesday January 8, 2025."
      ]
    }
  ],
  "context": "CC residual (wider b150). Official Brazosport College BC Alert archive phone-line outage page.",
  "keyFindings": [
    "Confirmed-verbatim phone-line outage with alternate registration support."
  ],
  "sources": [
    {
      "title": "We're Experiencing Intermittent Phone Line Outages",
      "url": "https://www.brazosport.edu/bcalert/2024/were-experiencing-intermittent-phone-line-outages.php",
      "type": "official-archive",
      "accessDate": "2026-07-26"
    }
  ],
  "confidence": "high",
  "tags": [
    "community-college",
    "texas",
    "infrastructure-failure",
    "phone-outage",
    "wider-reach"
  ],
  "dateAdded": "2026-07-26",
  "lastUpdated": "2026-07-26",
  "addedBy": "ingestion"
}