{
  "id": "2025-02-03-brazosport-college-phone-outages-call-center-help-desk",
  "slug": "brazosport-college-phone-outages-call-center-help-desk-2025-02-03",
  "institution": {
    "name": "Brazosport College",
    "shortName": "Brazosport",
    "state": "TX",
    "type": "community-college",
    "alertSystemName": "BC Alert System",
    "enrollment": 4000
  },
  "incident": {
    "date": "2025-02-03",
    "type": "infrastructure-failure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Brazosport phone outages at call center and IT Help Desk (Feb 3, 2025)",
    "headlinePublic": "Brazosport phone outages at call center and IT Help Desk (Feb 3, 2025)",
    "summary": "Brazosport College [issued a BC Alert](https://www.brazosport.edu/bcalert/2025/intermittent-phone-outages-affecting-main-call-center--it-help-desk.php) for intermittent phone outages affecting the main call center and IT Help Desk, with in-person, GatorBot, and email workarounds.",
    "outcome": "Phone channels degraded; alternate support channels directed while teams restored service."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestampApprox": "2025-02-03",
      "channel": "website",
      "verbatimText": "We are currently experiencing intermittent phone outages affecting our main call center and IT Help Desk. Our team is working to resolve the issue as quickly as possible.\nIn the meantime, if you need assistance, please use one of the following options:\nIn-Person Support: Visit us on campus for assistance.\nLive Chat: Use GatorBot, available at the bottom of any page on our website.\nIT Support: Email helpdesk@brazosport.edu for technical assistance.\nWe appreciate your patience and apologize for the inconvenience!",
      "sourceUrl": "https://www.brazosport.edu/bcalert/2025/intermittent-phone-outages-affecting-main-call-center--it-help-desk.php",
      "sourceDescription": "BC Alert archive phone outages notice",
      "characterCount": 516,
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "annotations": [
        "Verbatim from official BC Alert archive page."
      ]
    }
  ],
  "context": "CC residual (wider b150). Official Brazosport College BC Alert archive phone outage page.",
  "keyFindings": [
    "Confirmed-verbatim telephony outage with alternate support channels."
  ],
  "sources": [
    {
      "title": "Intermittent Phone Outages affecting Main Call Center & IT Help Desk",
      "url": "https://www.brazosport.edu/bcalert/2025/intermittent-phone-outages-affecting-main-call-center--it-help-desk.php",
      "type": "official-archive",
      "accessDate": "2026-07-26"
    }
  ],
  "confidence": "high",
  "tags": [
    "community-college",
    "texas",
    "infrastructure-failure",
    "phone-outage",
    "wider-reach"
  ],
  "dateAdded": "2026-07-26",
  "lastUpdated": "2026-07-26",
  "addedBy": "ingestion"
}