{
  "id": "2026-10-26-eastern-michigan-university-police-non-emergency-phones-down",
  "slug": "eastern-michigan-university-police-non-emergency-phones-down-2026-10-26",
  "institution": {
    "name": "Eastern Michigan University",
    "shortName": "EMU",
    "state": "MI",
    "type": "public-masters",
    "alertSystemName": "Eagle Alerts / @emupolicedept",
    "enrollment": 15300
  },
  "incident": {
    "date": "2026-10-26",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "confirmed-threat",
    "headline": "Campus police non-emergency phone line fails; backup number issued, then restored",
    "headlinePublic": "Campus police non-emergency phone line fails; backup number issued, then restored",
    "summary": "On Monday, October 26, 2026, Eastern Michigan University police posted an \"EMU Critical\" message that its non-emergency phones were down with a backup number, and [another when service was restored](https://x.com/emupolicedept/status/2114721236320202787) about five hours later.",
    "outcome": "Phones were restored by 10:10 AM EDT on October 26, 2026."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2026-10-26T05:19:01-04:00",
      "channel": "twitter-x",
      "verbatimText": "EMU Critical: EMU Police non-emergency phones are down. For non-emergency police assistance, call 734-487-0965. For emergencies, call 911.",
      "isVerbatimConfirmed": true,
      "sourceUrl": "https://x.com/emupolicedept/status/2114647980141682778",
      "sourceDescription": "@emupolicedept post",
      "annotations": [
        "Read twice on 2026-11-02 (X search, then an independent post-id lookup); the two texts matched. HTML entities decoded; t.co links kept as posted."
      ],
      "characterCount": 138
    },
    {
      "sequence": 2,
      "type": "all-clear",
      "timestamp": "2026-10-26T10:10:07-04:00",
      "channel": "twitter-x",
      "verbatimText": "EMU Critical: The EMU Police non-emergency phones have been restored and are operating normally. Please resume using 734-487-1222 for non-emergency assistance.",
      "isVerbatimConfirmed": true,
      "sourceUrl": "https://x.com/emupolicedept/status/2114721236320202787",
      "sourceDescription": "@emupolicedept post",
      "annotations": [
        "Read twice on 2026-11-02 (X search, then an independent post-id lookup); the two texts matched. HTML entities decoded; t.co links kept as posted.",
        "Thread checked 2026-11-02: no further @emupolicedept posts for this outage."
      ],
      "characterCount": 159
    }
  ],
  "context": "The [outage notice](https://x.com/emupolicedept/status/2114647980141682778) went out at 5:19 AM EDT with a temporary number, and the [restoration notice](https://x.com/emupolicedept/status/2114721236320202787) gave the normal non-emergency number back.",
  "keyFindings": [
    "Both messages used the \"EMU Critical\" label for a phone outage."
  ],
  "sources": [
    {
      "title": "@emupolicedept: EMU Critical, non-emergency phones down",
      "url": "https://x.com/emupolicedept/status/2114647980141682778",
      "type": "official-social",
      "accessDate": "2026-11-02"
    },
    {
      "title": "@emupolicedept: EMU Critical, phones restored",
      "url": "https://x.com/emupolicedept/status/2114721236320202787",
      "type": "official-social",
      "accessDate": "2026-11-02"
    }
  ],
  "confidence": "high",
  "tags": [
    "2026",
    "fresh-week",
    "infrastructure-failure",
    "public-masters",
    "michigan",
    "all-clear"
  ],
  "dateAdded": "2026-11-02",
  "lastUpdated": "2026-11-02",
  "addedBy": "ingestion"
}