{
  "id": "2022-04-13-georgetown-university-gupd-phone-line-outage-apr",
  "slug": "georgetown-university-gupd-phone-line-outage-apr-2022-04-13",
  "institution": {
    "name": "Georgetown University",
    "shortName": "Georgetown",
    "state": "DC",
    "type": "private-r1",
    "alertSystemName": "HOYAlert",
    "alertPlatform": "Rave",
    "enrollment": 19000
  },
  "incident": {
    "date": "2022-04-13",
    "type": "infrastructure-failure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "GUPD phone line outage with alternate contact numbers",
    "headlinePublic": "GUPD phone line outage with alternate contact numbers",
    "summary": "Georgetown HOYAlert [reported GUPD and campus phone issues](https://x.com/HOYAlert/status/1514203517401108480) and [issued restoration updates](https://x.com/HOYAlert/status/1514364368506527744).",
    "outcome": "GUPD main line restored."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2022-04-13T07:27:05-04:00",
      "channel": "twitter-x",
      "verbatimText": "HOYAlert: There is no network outage on the main campus; there are cell phone issues being reported. Use 202-384-3358 or 202-295-9019 to reach GUPD.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://x.com/HOYAlert/status/1514203517401108480",
      "sourceDescription": "@HOYAlert residual",
      "annotations": [
        "Dual independent X fetch match 2026-08-03 (keyword_search family + second fetch). SPN 523.",
        "EXPANSION continuation batch 492 residual."
      ],
      "characterCount": 148
    },
    {
      "sequence": 2,
      "type": "update",
      "timestamp": "2022-04-13T12:48:09-04:00",
      "channel": "twitter-x",
      "verbatimText": "HOYAlert: The GUPD Phone line outage has been resolved  The GUPD main line, 202-687-4343,  is now back in service",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://x.com/HOYAlert/status/1514284315827490819",
      "sourceDescription": "@HOYAlert residual",
      "annotations": [
        "Dual independent X fetch match 2026-08-03 (keyword_search family + second fetch). SPN 523.",
        "EXPANSION continuation batch 492 residual."
      ],
      "characterCount": 113
    },
    {
      "sequence": 3,
      "type": "update",
      "timestamp": "2022-04-13T14:15:28-04:00",
      "channel": "twitter-x",
      "verbatimText": "HOYAlert: A main phone line issue has been reported on the main campus. To reach GUPD call 202-384-3358 or 202-295-9019.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://x.com/HOYAlert/status/1514306288896905216",
      "sourceDescription": "@HOYAlert residual",
      "annotations": [
        "Dual independent X fetch match 2026-08-03 (keyword_search family + second fetch). SPN 523.",
        "EXPANSION continuation batch 492 residual."
      ],
      "characterCount": 120
    },
    {
      "sequence": 4,
      "type": "all-clear",
      "timestamp": "2022-04-13T18:06:15-04:00",
      "channel": "twitter-x",
      "verbatimText": "HOYAlert: Final Update: The GUPD Phone line outage has been resolved. The GUPD main line, 202-687-4343 is now back in service.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://x.com/HOYAlert/status/1514364368506527744",
      "sourceDescription": "@HOYAlert residual",
      "annotations": [
        "Dual independent X fetch match 2026-08-03 (keyword_search family + second fetch). SPN 523.",
        "EXPANSION continuation batch 492 residual."
      ],
      "characterCount": 126
    }
  ],
  "context": "Georgetown posts HOYAlert notices on [@HOYAlert](https://x.com/HOYAlert).",
  "keyFindings": [
    "Official residual product with complete short-form text."
  ],
  "sources": [
    {
      "title": "@HOYAlert residual",
      "url": "https://x.com/HOYAlert/status/1514203517401108480",
      "type": "official-social",
      "accessDate": "2026-08-03",
      "archiveUrl": null,
      "archiveNotes": "SPN 523"
    },
    {
      "title": "@HOYAlert residual",
      "url": "https://x.com/HOYAlert/status/1514284315827490819",
      "type": "official-social",
      "accessDate": "2026-08-03",
      "archiveUrl": null,
      "archiveNotes": "SPN 523"
    },
    {
      "title": "@HOYAlert residual",
      "url": "https://x.com/HOYAlert/status/1514306288896905216",
      "type": "official-social",
      "accessDate": "2026-08-03",
      "archiveUrl": null,
      "archiveNotes": "SPN 523"
    },
    {
      "title": "@HOYAlert residual",
      "url": "https://x.com/HOYAlert/status/1514364368506527744",
      "type": "official-social",
      "accessDate": "2026-08-03",
      "archiveUrl": null,
      "archiveNotes": "SPN 523"
    }
  ],
  "confidence": "high",
  "tags": [
    "private-r1",
    "district-of-columbia",
    "georgetown",
    "hoyalert",
    "infrastructure"
  ],
  "dateAdded": "2026-08-03",
  "lastUpdated": "2026-08-03",
  "addedBy": "ingestion",
  "annotations": [
    "Distinct incident from 2026-04-26-georgetown-university-gupd-phone-outage: different calendar year and distinct @HOYAlert status IDs"
  ]
}