{
  "id": "2026-01-22-longwood-university-incoming-outgoing-phone-outage",
  "slug": "longwood-university-incoming-outgoing-phone-outage-2026-01-22",
  "institution": {
    "name": "Longwood University",
    "shortName": "Longwood",
    "state": "VA",
    "type": "public-masters",
    "alertSystemName": "Longwood Alerts / alerts.longwood.edu",
    "enrollment": 5000
  },
  "incident": {
    "date": "2026-01-22",
    "endDate": "2026-01-23",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "under-investigation",
    "headline": "Incoming and outgoing campus calls unavailable overnight",
    "headlinePublic": "Incoming and outgoing campus calls unavailable overnight",
    "summary": "Longwood [posted that incoming and outgoing calls were unavailable, with 911 and (434) 603-8861 as backups](https://alerts.longwood.edu/phone-service-outage-4/), then [republished the same body the next morning](https://alerts.longwood.edu/phone-service-outage-5/).",
    "outcome": "No estimated restoration time in either product. Brightspeed named as the provider. No restore post in the archive between this window and the April 6 2026 outage."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2026-01-22T17:31:08-05:00",
      "channel": "email",
      "verbatimText": "Please be advised that all incoming and outgoing calls are unavailable. Brightspeed, Longwood’s phone service provider, is actively working to resolve the issue. No estimated time of resolution has been provided.\n\nStudents and employees: To contact police in an emergency, please as always call 911. For non-emergencies, please call (434) 603-8861 until further notice.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/phone-service-outage-4/",
      "sourceDescription": "Longwood Alerts archive: Jan 22 2026 phone outage",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24 after named TLS cert-expired. sha256 9e484ea2722e2429496ddfcf12a4c1e5d8bea063005df6f290f85af9f8e5ec25. WP date 2026-01-22T17:31:08 treated as America/New_York wall time (EST).",
        "Distinct incident from 2026-04-06-longwood-university-phone-service-outage: different date and wording (incoming and outgoing vs local and long distance).",
        "Distinct incident from 2026-01-26-longwood-university-winter-storm-fern-closures: different type."
      ],
      "characterCount": 369
    },
    {
      "sequence": 2,
      "type": "update",
      "timestamp": "2026-01-23T11:22:31-05:00",
      "channel": "email",
      "verbatimText": "Please be advised that all incoming and outgoing calls are unavailable. Brightspeed, Longwood’s phone service provider, is actively working to resolve the issue. No estimated time of resolution has been provided.\n\nStudents and employees: To contact police in an emergency, please as always call 911. For non-emergencies, please call (434) 603-8861 until further notice.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/phone-service-outage-5/",
      "sourceDescription": "Longwood Alerts archive: Jan 23 2026 phone outage republish",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24. sha256 9e484ea2722e2429496ddfcf12a4c1e5d8bea063005df6f290f85af9f8e5ec25. Identical body to sequence 1 on a new slug the next morning; not treated as a restore."
      ],
      "characterCount": 369
    }
  ],
  "context": "Longwood posted both products to [alerts.longwood.edu](https://alerts.longwood.edu/). Brightspeed is named as the phone provider. Students and employees are told to call 911 in an emergency and (434) 603-8861 for non-emergencies until further notice.",
  "keyFindings": [
    "Incoming and outgoing campus calls were unavailable.",
    "The same body was posted on January 22 and again on January 23 with no restore language."
  ],
  "sources": [
    {
      "title": "Longwood Alerts: Jan 22 2026 phone outage",
      "url": "https://alerts.longwood.edu/phone-service-outage-4/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 429; TLS certificate expired"
    },
    {
      "title": "Longwood Alerts: Jan 23 2026 phone outage republish",
      "url": "https://alerts.longwood.edu/phone-service-outage-5/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 429; TLS certificate expired"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-masters",
    "virginia",
    "longwood",
    "infrastructure-failure",
    "2026"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}