{
  "id": "2025-07-30-longwood-university-morning-phone-outage",
  "slug": "longwood-university-morning-phone-outage-2025-07-30",
  "institution": {
    "name": "Longwood University",
    "shortName": "Longwood",
    "state": "VA",
    "type": "public-masters",
    "alertSystemName": "Longwood Alerts / alerts.longwood.edu",
    "enrollment": 5000
  },
  "incident": {
    "date": "2025-07-30",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "under-investigation",
    "headline": "Morning local and long distance calling is down",
    "headlinePublic": "Morning local and long distance calling is down",
    "summary": "Longwood [posted that as of 8:15am, local AND long distance incoming and outgoing calling was down](https://alerts.longwood.edu/phone-service-outage/).",
    "outcome": "No estimated restoration time and no 911 backup number in this product."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2025-07-30T08:54:11-04:00",
      "channel": "email",
      "verbatimText": "Please be advised that, as of 8:15am, local AND long distance incoming and outgoing calling is down. Brightspeed is actively working to resolve the issue.\n\nAt this time, no estimated time of resolution has been provided. We will share further updates as they become available.\n\nThank you for your patience.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/phone-service-outage/",
      "sourceDescription": "Longwood Alerts archive: Jul 30 2025 morning phone outage",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24 after named TLS cert-expired. sha256 75d5f0886a4b3068e776eec788aeebbdfe577485736b3400456d01c73c37f5ff. WP date treated as America/New_York wall time (EDT).",
        "Official wording preserved: calling is down; 8:15am with no space before am.",
        "Distinct incident from 2025-08-11-longwood-university-saturday-evening-phone-outage and later Brightspeed products: different dates."
      ],
      "characterCount": 306
    }
  ],
  "context": "Longwood posted the outage to [alerts.longwood.edu](https://alerts.longwood.edu/). Brightspeed is named. This is the earliest Brightspeed product in the two-year window.",
  "keyFindings": [
    "Local and long-distance incoming and outgoing calling was down as of 8:15am.",
    "No 911 backup number appears in this product."
  ],
  "sources": [
    {
      "title": "Longwood Alerts: Jul 30 2025 morning phone outage",
      "url": "https://alerts.longwood.edu/phone-service-outage/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 429; TLS certificate expired"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-masters",
    "virginia",
    "longwood",
    "infrastructure-failure",
    "2025"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}