{
  "id": "2025-09-11-longwood-university-phone-outage-help-desk",
  "slug": "longwood-university-phone-outage-help-desk-2025-09-11",
  "institution": {
    "name": "Longwood University",
    "shortName": "Longwood",
    "state": "VA",
    "type": "public-masters",
    "alertSystemName": "Longwood Alerts / alerts.longwood.edu",
    "enrollment": 5000
  },
  "incident": {
    "date": "2025-09-11",
    "type": "infrastructure-failure",
    "cleryCategory": "advisory",
    "resolution": "under-investigation",
    "headline": "Incoming and outgoing calls down with Help Desk number",
    "headlinePublic": "Incoming and outgoing calls down with Help Desk number",
    "summary": "Longwood [posted that incoming and outgoing calls were unavailable, published the Help Desk number (434) 394-2215, and kept 911 plus (434) 603-8861](https://alerts.longwood.edu/phone-service-outage-2/).",
    "outcome": "No estimated restoration time in the product. No restore sibling on the archive."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2025-09-11T10:29:04-04:00",
      "channel": "email",
      "verbatimText": "Please be advised that all incoming and outgoing calls are unavailable. Brightspeed, Longwood’s phone service provider, is actively working to resolve the issue. No estimated time of resolution has been provided. In the meantime, the Longwood Help Desk can be reached at (434) 394-2215.\n\nStudents and employees: To contact police in an emergency, please as always call 911. For non-emergencies, please call (434) 603-8861 until further notice.",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://alerts.longwood.edu/phone-service-outage-2/",
      "sourceDescription": "Longwood Alerts archive: Sep 11 2025 phone outage",
      "annotations": [
        "Dual independent WP REST fetch 2026-08-24 after named TLS cert-expired. sha256 a1200d1274a39788265ed23158b014b400378d45a49116029180088767d5790b. WP date treated as America/New_York wall time (EDT).",
        "Distinct incident from 2025-12-15-longwood-university-incoming-campus-calls-outage, 2026-01-22-longwood-university-incoming-outgoing-phone-outage, and 2026-04-06-longwood-university-phone-service-outage: different dates; this product uniquely publishes the Help Desk number."
      ],
      "characterCount": 443
    }
  ],
  "context": "Longwood posted the outage to [alerts.longwood.edu](https://alerts.longwood.edu/). Brightspeed is named as the provider. The Help Desk number is unique to this product among the 2025-26 Brightspeed notices.",
  "keyFindings": [
    "Incoming and outgoing calls were unavailable.",
    "The product published the Help Desk number plus 911 and a backup non-emergency police number."
  ],
  "sources": [
    {
      "title": "Longwood Alerts: Sep 11 2025 phone outage",
      "url": "https://alerts.longwood.edu/phone-service-outage-2/",
      "type": "official-archive",
      "accessDate": "2026-08-24",
      "archiveUrl": null,
      "archiveNotes": "SPN 429; TLS certificate expired"
    }
  ],
  "confidence": "high",
  "tags": [
    "public-masters",
    "virginia",
    "longwood",
    "infrastructure-failure",
    "2025"
  ],
  "dateAdded": "2026-08-24",
  "lastUpdated": "2026-08-24",
  "addedBy": "ingestion"
}