{
  "id": "2026-01-22-santiago-canyon-college-canvas-self-service-outage",
  "slug": "santiago-canyon-college-canvas-self-service-outage-2026-01-22",
  "institution": {
    "name": "Santiago Canyon College",
    "shortName": "SCC",
    "state": "CA",
    "type": "community-college",
    "alertSystemName": "SCC ITS Alert / @SantiagoCanyon",
    "enrollment": 15000
  },
  "incident": {
    "date": "2026-01-22",
    "type": "infrastructure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Canvas and Self-Service inaccessible then restored after ITS outage",
    "headlinePublic": "Canvas and Self-Service inaccessible then restored after ITS outage",
    "summary": "Santiago Canyon College [issued an ITS Alert that Canvas and Self-Service were inaccessible](https://x.com/SantiagoCanyon/status/2014412451262222581) and [later reported logins restored](https://x.com/SantiagoCanyon/status/2014486086576386189).",
    "outcome": "Canvas/Self-Service/Colleague UI logins restored; residual Microsoft 365 issues noted."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "channel": "twitter-x",
      "timestamp": "2026-01-22T10:58:49-08:00",
      "verbatimText": "SCC ITS Alert: Canvas & Self-Service are currently inaccessible via Wi-Fi or off-campus. Colleague UI access on district desktops is unaffected. We're working on it and will update soon.\n\nNeed help? Call the IT Help Desk at 714-564-HELP (4357).",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://x.com/SantiagoCanyon/status/2014412451262222581",
      "sourceDescription": "@SantiagoCanyon ITS Alert",
      "annotations": [
        "Dual X fetch. SPN 523. Campus instructional-systems outage with help desk guidance."
      ],
      "characterCount": 244
    },
    {
      "sequence": 2,
      "type": "all-clear",
      "channel": "twitter-x",
      "timestamp": "2026-01-22T15:51:25-08:00",
      "verbatimText": "Logins to Canvas, Self-Service & Colleague UI at SCC have been restored. \nSome Microsoft 365 apps (Outlook, Teams) may still experience issues due to a wider Microsoft outage.\nFor support, contact IT Help Desk: 714-564-HELP (4357).",
      "isVerbatimConfirmed": true,
      "confidence": "high",
      "sourceUrl": "https://x.com/SantiagoCanyon/status/2014486086576386189",
      "sourceDescription": "@SantiagoCanyon restore",
      "annotations": [
        "Dual X fetch. SPN 523. Residual M365 issues disclosed."
      ],
      "characterCount": 231
    }
  ],
  "context": "Santiago Canyon College (Rancho Santiago CCD) posts ITS alerts on [@SantiagoCanyon](https://x.com/SantiagoCanyon).",
  "keyFindings": [
    "Instructional system outage with restore and residual third-party note."
  ],
  "sources": [
    {
      "title": "@SantiagoCanyon ITS Alert",
      "url": "https://x.com/SantiagoCanyon/status/2014412451262222581",
      "type": "official-social",
      "accessDate": "2026-08-03",
      "archiveUrl": null,
      "archiveNotes": "SPN 523"
    },
    {
      "title": "@SantiagoCanyon restore",
      "url": "https://x.com/SantiagoCanyon/status/2014486086576386189",
      "type": "official-social",
      "accessDate": "2026-08-03",
      "archiveUrl": null,
      "archiveNotes": "SPN 523"
    }
  ],
  "confidence": "high",
  "tags": [
    "community-college",
    "california",
    "it-outage"
  ],
  "dateAdded": "2026-08-03",
  "lastUpdated": "2026-08-03",
  "addedBy": "ingestion"
}