{
  "id": "2024-12-12-university-of-iowa-campus-safety-phone-outage",
  "slug": "university-of-iowa-campus-safety-phone-outage-2024-12-12",
  "institution": {
    "name": "University of Iowa",
    "shortName": "Iowa",
    "state": "IA",
    "type": "public-r1",
    "alertSystemName": "Hawk Alert",
    "enrollment": 30000
  },
  "incident": {
    "date": "2024-12-12",
    "type": "infrastructure-failure",
    "cleryCategory": "emergency-notification",
    "resolution": "confirmed-threat",
    "headline": "Campus Safety non-emergency line down; emergency calls routed to 911",
    "headlinePublic": "Campus Safety non-emergency line down; emergency calls routed to 911",
    "summary": "On December 12, 2024, a [Hawk Alert](https://emergency.uiowa.edu/hawk-alert-campus-safety-non-emergency-line-down-all-emergency-calls-should-be-directed-911-non) reported that the Campus Safety non-emergency line was down, directed all emergency calls to 911, and provided 319-335-1990 for non-emergency calls. A follow-up [Hawk Alert](https://emergency.uiowa.edu/hawk-alert-campus-safety-phone-services-have-been-restored-more-emergencyuiowaedu) said phone services had been restored.",
    "outcome": "Campus Safety phone services were restored."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestamp": "2024-12-12T11:47:00-06:00",
      "channel": "sms",
      "verbatimText": "HAWK ALERT: Campus Safety non-emergency line down. All emergency calls should be directed to 911. Non-emergency calls to 319-335-1990. More: emergency.uiowa.edu",
      "isVerbatimConfirmed": true,
      "sourceUrl": "https://emergency.uiowa.edu/hawk-alert-campus-safety-non-emergency-line-down-all-emergency-calls-should-be-directed-911-non",
      "sourceDescription": "UI Hawk Alert Archive (page title = full SMS)",
      "annotations": [
        "Explicit 911 routing plus alternate non-emergency number"
      ],
      "characterCount": 160
    },
    {
      "sequence": 2,
      "type": "all-clear",
      "channel": "sms",
      "verbatimText": "HAWK ALERT: Campus Safety phone services have been restored. More: emergency.uiowa.edu",
      "isVerbatimConfirmed": true,
      "sourceUrl": "https://emergency.uiowa.edu/hawk-alert-campus-safety-phone-services-have-been-restored-more-emergencyuiowaedu",
      "sourceDescription": "UI Hawk Alert Archive (page title = full SMS)",
      "annotations": [
        "Phone services restored"
      ],
      "characterCount": 86
    }
  ],
  "context": "University of Iowa issued a two-message [Hawk Alert](https://emergency.uiowa.edu/archive) sequence on December 12, 2024, about Campus Safety phone availability, including emergency routing to 911 during the outage.",
  "keyFindings": [
    "Infrastructure Hawk Alert with explicit 911 redirect",
    "Full SMS preserved on official archive"
  ],
  "sources": [
    {
      "title": "Hawk Alert — Campus Safety line down",
      "url": "https://emergency.uiowa.edu/hawk-alert-campus-safety-non-emergency-line-down-all-emergency-calls-should-be-directed-911-non",
      "type": "official-archive",
      "accessDate": "2026-07-21"
    },
    {
      "title": "Hawk Alert — phone services restored",
      "url": "https://emergency.uiowa.edu/hawk-alert-campus-safety-phone-services-have-been-restored-more-emergencyuiowaedu",
      "type": "official-archive",
      "accessDate": "2026-07-21"
    }
  ],
  "confidence": "high",
  "tags": [
    "infrastructure-failure",
    "phone-outage",
    "hawk-alert",
    "iowa",
    "2024"
  ],
  "dateAdded": "2026-07-21",
  "lastUpdated": "2026-07-21",
  "addedBy": "ingestion"
}