{
  "id": "2025-10-17-university-of-iowa-campus-safety-phone-service-interruption",
  "slug": "university-of-iowa-campus-safety-phone-service-interruption-2025-10-17",
  "institution": {
    "name": "University of Iowa",
    "shortName": "Iowa",
    "state": "IA",
    "type": "public-r1",
    "alertSystemName": "Hawk Alert / Campus Safety",
    "enrollment": 30000
  },
  "incident": {
    "date": "2025-10-17",
    "type": "infrastructure",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Campus Safety phone service interruption; use 911",
    "headlinePublic": "Campus Safety phone service interruption; use 911",
    "summary": "University of Iowa Campus Safety [published a notice](https://safety.uiowa.edu/news/2025/10/campus-safety-phone-service-interruption) about a phone service interruption and later restoration. Full text recovered from safety.uiowa.edu.",
    "outcome": "Service fully restored per Oct. 17, 6:30 p.m. update; 911 remained available throughout."
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "timestampApprox": "Official notice dated 2025-10-17",
      "channel": "email",
      "verbatimText": "Update (Oct. 17, 6:30 p.m.): Campus Safety phone services have been fully restored. The non-emergency line (319-335-5022), elevator phones, and phones in areas of rescue should now function normally.\n\nDue to a phone service interruption impacting our area, Campus Safety is unable to receive phone calls including its non-emergency line, 319-335-5022.\n\nPlease continue to use 911 for all emergency calls. All non-emergency calls should temporarily be directed to 319-335-1990.\n\nThis interruption is currently impacting elevator phones, area of refuge phones, and other lines that ring into Campus Safety. 911 is not impacted.\n\nAn update will be provided when service has been restored.\n\nUniversity Skype for Business and Teams telephony phone systems are not impacted by this outage.",
      "isVerbatimConfirmed": true,
      "sourceUrl": "https://safety.uiowa.edu/news/2025/10/campus-safety-phone-service-interruption",
      "sourceDescription": "University of Iowa Campus Safety news notice",
      "annotations": [
        "Verbatim from official archive page."
      ],
      "characterCount": 783,
      "confidence": "high"
    }
  ],
  "context": "Official public notice recovered from https://safety.uiowa.edu/news/2025/10/campus-safety-phone-service-interruption.",
  "keyFindings": [
    "Complete official campus notice text recovered from public archive."
  ],
  "sources": [
    {
      "title": "Campus Safety phone service interruption; use 911",
      "url": "https://safety.uiowa.edu/news/2025/10/campus-safety-phone-service-interruption",
      "type": "official-archive",
      "accessDate": "2026-07-26"
    }
  ],
  "confidence": "high",
  "tags": [
    "2025",
    "iowa",
    "phone",
    "infrastructure",
    "campus-safety"
  ],
  "dateAdded": "2026-07-26",
  "lastUpdated": "2026-07-26",
  "addedBy": "ingestion"
}