{
  "id": "2024-08-20-university-of-washington-email-delivery-delay",
  "slug": "university-of-washington-email-delivery-delay-2024-08-20",
  "institution": {
    "name": "University of Washington",
    "shortName": "UW",
    "state": "WA",
    "type": "public-r1",
    "alertSystemName": "UW Alert",
    "enrollment": 50000
  },
  "incident": {
    "date": "2024-08-20",
    "type": "other",
    "cleryCategory": "emergency-notification",
    "resolution": "resolved",
    "headline": "Email delivery delay",
    "headlinePublic": "Email delivery delay",
    "summary": "University of Washington [published a UW Alert Blog update](https://emergency.uw.edu/2024/08/20/email-delivery-delay/) on or about 2024-08-20. Full text is preserved from the official emergency blog.",
    "outcome": "See official update page for status.",
    "casualties": {
      "killed": 0,
      "injured": 0
    }
  },
  "alerts": [
    {
      "sequence": 1,
      "type": "initial",
      "channel": "multi-channel",
      "timestampApprox": "Published on or about 2024-08-20",
      "verbatimText": "UPDATE 4:25 p.m.: The technical issue that caused a delay in inbound and outbound email messages in the @UW.edu domain has been fixed, and UW-IT expects that email will return to normal delivery times by Wednesday morning. UW-IT is continuing to monitor system recovery, including a backlog of emails being processed.\n\nUPDATE 10:40 a.m.: Inbound and outbound email messages in the @UW.edu domain remain significantly delayed. Consider using alternative methods of communication for time-sensitive issues until this incident is fully resolved.\n\nNo estimated restoration time is available. Users are reporting that they are receiving most emails from outside the UW.\n\nUPDATE 8:18 a.m.: No estimated restoration time is available currently, but UW IT is starting to see improvements.\n\nUPDATE 7:37 a.m.: UW IT continues to work with the vendor, who is deploying a possible fix.\n\n7:10 a.m.: The University of Washington email system is experiencing some delays in receiving and sending emails due to a technical issue. UW Information Technology engineers are actively working with the vendor to resolve the problem. Between 8 p.m. on Monday and 2 a.m. today, some emails to UW accounts may have been lost and are not recoverable. Outbound @uw.edu messages were not affected. UW IT does not have an estimated time for a resolution.",
      "isVerbatimConfirmed": true,
      "sourceUrl": "https://emergency.uw.edu/2024/08/20/email-delivery-delay/",
      "sourceDescription": "UW Alert Blog",
      "annotations": [
        "Transcribed from official emergency.uw.edu Alert Blog entry body.",
        "Confirmed-verbatim recovery from live institutional source."
      ],
      "characterCount": 1325,
      "confidence": "high"
    }
  ],
  "context": "University of Washington UW Alert Blog multi-update emergency archive.",
  "keyFindings": [
    "Official Alert Blog page preserves complete multi-update alert text."
  ],
  "sources": [
    {
      "type": "official-archive",
      "title": "Email delivery delay",
      "url": "https://emergency.uw.edu/2024/08/20/email-delivery-delay/",
      "accessDate": "2026-07-25"
    }
  ],
  "confidence": "high",
  "tags": [
    "washington",
    "uw",
    "uw-alert",
    "other"
  ],
  "dateAdded": "2026-07-25",
  "lastUpdated": "2026-07-25",
  "addedBy": "ingestion"
}