Campus Alert Archive
UCSD

Inbound campus voice lines out of service

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UC San Diego Police issued a community alert bulletin after inbound campus voice lines went out of service. Outbound dialing still worked. The notice said 9-1-1 and text-to-911 remained available. An update listed alternate numbers and said cell and text were not affected. A later update on November 20 said ITS had restored service.

Alerts
3
Response
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Killed
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Injured
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Institution
University of California, San Diego
Public R1 · CA
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Triton Alert
Official alert policy
Read when and how UCSD says it will use Triton Alert: summarized, quoted, and analyzed.
Documented Timeline

Alert Sequence

3 messages in sequence · 3 verified verbatim

Confirmed wording is transcribed character-for-character from a primary source. Use Verify this quote under each message to open that source in a new tab and compare the text yourself.

INITIAL ALERTEmail
Verified verbatim899 chars
UC SAN DIEGO POLICE DEPARTMENT November 18, 2024 ALL ACADEMICS, STAFF, AND STUDENTS AT UC SAN DIEGO Community Alert Bulletin – UC San Diego Campus Phone Outage Information Technology Services (ITS) is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service. If you have an emergency or are reporting a crime in progress, you can still reach the UC San Diego Police Department by dialing or texting 9-1-1. To submit an online tip that is not an emergency, please visit https://police.ucsd.edu/services/anonymous.html. To check the status of the voice lines, please visit https://status.ucsd.edu/. University of California San Diego, 9500 Gilman Drive, La Jolla, CA, 92093 University of California San Diego, 9500 Gilman Drive | La Jolla, CA 92093 US
Verify this quote
UC San Diego Campus Notices wiki: Community Alert Bulletin Campus Phone Outage 11-18-2024ucsdcampusnotices.atlassian.netfind archived copies
Dual independent Confluence REST fetch 2026-08-24. CDATA html sha256 7ded35a92439e04261896924528c20343d8e659da3ac7dbf44883e73e4f46e98. Flattened from the embedded UCPD email body. Doubled footer preserved. SPN save-sync HTTP 302.
November 18, 2024. Inbound campus voice lines out; outbound still working; 9-1-1 still available.
Distinct from 2024-11-15-uc-san-diego-ebu-ii-3d-printer-lab-burglary (earlier weekend window, EBU II burglary, not a phone outage).
UPDATEEmail
Verified verbatim1887 chars
UC SAN DIEGO POLICE DEPARTMENT November 18, 2024 ALL ACADEMICS, STAFF, AND STUDENTS AT UC SAN DIEGO UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage UC San Diego continues to experience outages with some telephone services. The following are the most recent updates: AT&T and other regional partners are working to remedy the situation. Campus IT services staff are also on standby to minimize disruptions on campus. While we don't anticipate significant disruptions to campus, should you need to complete a non-emergency landline call but experience a busy signal, you are encouraged to hang up and call back. This outage is not impacting cell services or text messaging. 911 and text-to-911 services are still functioning. Alternate phone number for Facilities Management: (858) 245-0280 Alternate phone number for Environment, Health and Safety: (858) 281-8488 Additional updates will be provided as they become available. ***Original Message*** UC SAN DIEGO POLICE DEPARTMENT November 18, 2024 ALL ACADEMICS, STAFF AND STUDENTS AT UC SAN DIEGO SUBJECT: Community Alert Bulletin – UC San Diego Campus Phone Outage Information Technology Services (ITS) is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service. If you have an emergency or are reporting a crime in progress, you can still reach the UC San Diego Police Department by dialing or texting 9-1-1. To submit an online tip that is not an emergency, please visit https://police.ucsd.edu/services/anonymous.html. To check the status of the voice lines, please visit https://status.ucsd.edu/. University of California San Diego, 9500 Gilman Drive, La Jolla, CA, 92093 University of California San Diego, 9500 Gilman Drive | La Jolla, CA 92093 US
Verify this quote
UC San Diego Campus Notices wiki: UPDATE Campus Phone Outage 11-18-2024ucsdcampusnotices.atlassian.netfind archived copies
Dual independent Confluence REST fetch 2026-08-24. CDATA html sha256 f59b2c614b5a5931c1a7e2a06cd0d8baa62b62ef0e08c03d63d47e025af9d047. Original-message STAFF AND STUDENTS comma drop vs initial STAFF, AND preserved. SPN save-sync HTTP 302.
Cell and text not impacted. 911 and text-to-911 still functioning. Alternate Facilities and EH&S numbers listed.
ALL CLEAREmail
Verified verbatim2298 chars
UC SAN DIEGO POLICE DEPARTMENT November 20, 2024 ALL ACADEMICS, STAFF, AND STUDENTS AT UC SAN DIEGO UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage ITS is reporting that services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357. ***Previous Update*** UC SAN DIEGO POLICE DEPARTMENT November 18, 2024 ALL ACADEMICS, STAFF AND STUDENTS AT UC SAN DIEGO SUBJECT: UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage UC San Diego continues to experience outages with some telephone services. The following are the most recent updates: AT&T and other regional partners are working to remedy the situation. Campus IT services staff are also on standby to minimize disruptions on campus. While we don't anticipate significant disruptions to campus, should you need to complete a non-emergency landline call but experience a busy signal, you are encouraged to hang up and call back. This outage is not impacting cell services or text messaging. 911 and text-to-911 services are still functioning. Alternate phone number for Facilities Management: (858) 245-0280 Alternate phone number for Environment, Health and Safety: (858) 281-8488 Additional updates will be provided as they become available. ***Original Message*** UC SAN DIEGO POLICE DEPARTMENT November 18, 2024 ALL ACADEMICS, STAFF AND STUDENTS AT UC SAN DIEGO SUBJECT: Community Alert Bulletin – UC San Diego Campus Phone Outage Information Technology Services (ITS) is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service. If you have an emergency or are reporting a crime in progress, you can still reach the UC San Diego Police Department by dialing or texting 9-1-1. To submit an online tip that is not an emergency, please visit https://police.ucsd.edu/services/anonymous.html. To check the status of the voice lines, please visit https://status.ucsd.edu/. University of California San Diego, 9500 Gilman Drive, La Jolla, CA, 92093 University of California San Diego, 9500 Gilman Drive | La Jolla, CA 92093 US
Verify this quote
UC San Diego Campus Notices wiki: UPDATE Campus Phone Outage 11-20-2024 (services restored)ucsdcampusnotices.atlassian.netfind archived copies
Dual independent Confluence REST fetch 2026-08-24. CDATA html sha256 b7a18fca7bc77e27e395c710ffcc4a36bee13073194c98eec3cea2f93f683a0d. ITS reporting services restored. SPN save-sync HTTP 302.
Message elements

How the first alert is built

To check this alert, SuperGrok Heavy 4.5 (an AI) read it in full 25 separate times, independently. Each read decided whether the message answers each of the six questions and gave a short reason. A final reviewer then weighed all 25 and wrote the plain-English verdict you see when you open a row. The score (for example 22/25) is how many reads agreed; the 25 individual reads are tucked underneath if you want to check them.

UC SAN DIEGO POLICE DEPARTMENT November 18, 2024 ALL ACADEMICS, STAFF, AND STUDENTS AT UC SAN DIEGO Community Alert Bulletin – UC San Diego Campus Phone Outage Information Technology Services (ITS) is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service. If you have an emergency or are reporting a crime in progress, you can still reach the UC San Diego Police Department by dialing or texting 9-1-1. To submit an online tip that is not an emergency, please visit https://police.ucsd.edu/services/anonymous.html. To check the status of the voice lines, please visit https://status.ucsd.edu/. University of California San Diego, 9500 Gilman Drive, La Jolla, CA, 92093 University of California San Diego, 9500 Gilman Drive | La Jolla, CA 92093 US

  • Sourcepresent25/25

    Final assessment

    All 25 reads agree UC San Diego Police Department is named as the sender.

    Who is sending the alert and who is responding. People act faster on a message from a clearly identifiable, credible sender, such as a named department, the police, or a branded alert system, than on an anonymous notice. A branded signature counts.

    See all 25 individual reads
    1. present: The message is issued by the UC San Diego Police Department, so the sender is named.
    2. present: UC San Diego Police is identified at the top as the source of the alert.
    3. present: The sender is the UC San Diego Police Department, which meets the source rule.
    4. present: Authorship is clear because UC San Diego Police Department is named as the issuer.
    5. present: Who sent it is UC San Diego Police, shown in the header.
    6. present: The originating agency is the UC San Diego Police Department.
    7. present: Source is present because the police department at UC San Diego issued the bulletin.
    8. present: The alert identifies UC San Diego Police Department as the sender.
    9. present: Sender scoring is met by the UC San Diego Police Department byline.
    10. present: Who sent the notice is UC San Diego Police, which counts as source.
    11. present: The first lines name UC San Diego Police Department as the issuing body.
    12. present: Source is UC San Diego Police, matching the sender criterion.
    13. present: The bulletin is from the UC San Diego Police Department, so sender is identified.
    14. present: Names UC San Diego Police Department as the sender.
    15. present: The bulletin is from the UC San Diego Police Department.
    16. present: Source is identified as UC San Diego Police Department.
    17. present: Who sent it is clear: campus police.
    18. present: Sender line names UC San Diego Police Department.
    19. present: Originator is the university police department.
    20. present: From field is UC San Diego Police Department.
    21. present: The police department is named as the issuing office.
    22. present: Who sent: UC San Diego Police Department.
    23. present: Source identification is present in the police department header.
    24. present: Sender is stated as UC San Diego Police Department.
    25. present: Clear sender: campus police.
  • Hazardpresent25/25

    Final assessment

    All 25 reads agree a campus voice line outage with inbound calls out of service is a specific named threat.

    What the threat actually is. A complete warning names the specific danger, such as a shooter, a fire, a tornado, or a gas leak, rather than a vague emergency, because people decide what to do based on what they are facing.

    See all 25 individual reads
    1. present: It states a campus voice line outage with inbound phones out of service, which is a specific hazard.
    2. present: The hazard is a voice line outage, not a vague emergency, including inbound phones being down.
    3. present: A concrete threat is given: campus voice lines failing and inbound calls currently out of service.
    4. present: The specific threat is a campus phone outage with inbound lines not working.
    5. present: Hazard content names a voice line outage and inbound campus phones out of service.
    6. present: The threat is specific: ITS is dealing with UCSD voice line problems and inbound campus calls are down.
    7. present: The named hazard is a campus phone outage with inbound calling currently out of service.
    8. present: It specifies a voice line outage rather than a generic emergency, including inbound phones out of service.
    9. present: A specific threat is described: UCSD voice lines may fail and inbound campus phones are out of service.
    10. present: The hazard is a campus voice line outage with inbound phones not working.
    11. present: Threat content is a phone outage, including inbound campus service being down.
    12. present: The specific threat is voice line trouble and inbound campus phones out of service.
    13. present: It names a concrete campus phone outage, not a vague emergency, with inbound lines down.
    14. present: States a campus voice line problem and that inbound calls are out.
    15. present: Specifies voice line trouble and inbound campus calls being down.
    16. present: Hazard is campus voice lines that may be slow or down, with inbound out.
    17. present: Threat is a voice line outage with inbound calling failed.
    18. present: Describes ITS looking at voice lines that may be unavailable, inbound dead.
    19. present: Specific threat is campus voice lines down for inbound traffic.
    20. present: Names voice line issues and inbound campus calling failure.
    21. present: Hazard is a campus phone outage, inbound calls not working.
    22. present: Threat specified as voice lines slow or unavailable and inbound out.
    23. present: Specific threat is campus voice line failure, inbound calls out.
    24. present: Hazard language covers voice lines and inbound campus call loss.
    25. present: Clear threat: campus voice line outage with inbound calls out.
  • Locationpresent25/25

    Final assessment

    All 25 reads agree the UC San Diego campus locates the event.

    Where the threat is. Saying whether danger is in a specific building, a part of campus, or area-wide lets people judge their own proximity and choose a safe direction. Without a where, a warning is hard to act on precisely.

    See all 25 individual reads
    1. present: Location is UC San Diego campus voice lines and campus inbound calling.
    2. present: The problem is placed on UCSD campus phones and campus inbound service.
    3. present: Where is specified as UC San Diego campus and UCSD voice lines.
    4. present: The setting is campus, namely UCSD voice lines and calls coming into campus.
    5. present: Place is the UC San Diego campus phone system.
    6. present: Location language covers campus and UCSD voice lines.
    7. present: The affected area is UC San Diego campus voice lines.
    8. present: Where is campus, with UCSD voice lines and inbound campus calling named.
    9. present: The location is UC San Diego campus phones and campus inbound lines.
    10. present: Place is specified as campus and UCSD voice lines.
    11. present: The problem is located on the UC San Diego campus voice system.
    12. present: Location is UCSD campus and campus inbound voice lines.
    13. present: Where is campus: UC San Diego voice lines and calls coming into campus.
    14. present: Places the problem on the UC San Diego campus.
    15. present: Location is the campus, addressed to UC San Diego people.
    16. present: Where is campus, including the La Jolla campus address.
    17. present: Site is UC San Diego campus.
    18. present: Audience and body both locate this at UC San Diego campus.
    19. present: Where is campus, 9500 Gilman Drive, La Jolla.
    20. present: Applies to all academics, staff, and students at UC San Diego campus.
    21. present: Location is the UC San Diego campus.
    22. present: Where: campus, plus the university street address.
    23. present: Places the event at UC San Diego campus.
    24. present: Campus is named as the affected place.
    25. present: Clear where: UC San Diego campus.
  • Guidancepresent25/25

    Final assessment

    All 25 reads agree recipients are told to dial or text 9-1-1 for an emergency.

    The protective action to take. A clear, specific instruction, such as shelter in place, evacuate, avoid the area, or run-hide-fight, drives faster and more correct protective behavior than describing the threat alone.

    See all 25 individual reads
    1. present: Recipients are told to dial or text 9-1-1 for an emergency or a crime in progress.
    2. present: Protective guidance tells people to reach police by dialing or texting 9-1-1 if they have an emergency.
    3. present: The audience is instructed to dial or text 9-1-1 to report an emergency.
    4. present: Guidance to recipients includes using 9-1-1 by call or text during an emergency.
    5. present: A protective action is given: dial or text 9-1-1 to reach police in an emergency.
    6. present: People are told they can still reach police by dialing or texting 9-1-1 for emergencies.
    7. present: Instruction to the audience is to use 9-1-1 by phone or text if there is an emergency.
    8. present: Protective instruction tells recipients to dial or text 9-1-1 for an emergency or crime in progress.
    9. present: The public is directed to dial or text 9-1-1 to contact police in an emergency.
    10. present: Guidance tells people how to get help: dial or text 9-1-1 for emergencies.
    11. present: Recipients get a clear action: reach police by dialing or texting 9-1-1 in an emergency.
    12. present: Protective instruction is to dial or text 9-1-1 if reporting an emergency or crime in progress.
    13. present: The audience is told to dial or text 9-1-1 for an emergency.
    14. present: Tells people to dial or text 9-1-1 in an emergency.
    15. present: Instructs dialing or texting 9-1-1 to reach police.
    16. present: Protective step is dial or text 9-1-1 for crime or emergency.
    17. present: Guidance is use 9-1-1 by call or text.
    18. present: Says you can still reach police by dialing or texting 9-1-1.
    19. present: Action told: dial or text 9-1-1 for emergency or crime in progress.
    20. present: Protective instruction is 9-1-1 by voice or text.
    21. present: Tells readers to dial or text 9-1-1 if they need police now.
    22. present: Guidance present: dial or text 9-1-1.
    23. present: Gives a protective path: 9-1-1 call or text to reach police.
    24. present: Instructs emergency contact via dial or text 9-1-1.
    25. present: Clear instruction: dial or text 9-1-1.
  • Timepresent25/25

    Final assessment

    All 25 reads agree November 18, 2024 supplies time.

    When the message applies. A timestamp, the word now or immediately, or a phrase like until further notice tells the reader whether the danger is current and how quickly to act.

    See all 25 individual reads
    1. present: The bulletin is dated November 18, 2024, which supplies timing.
    2. present: A calendar date of November 18, 2024 appears on the message.
    3. present: Timing is present via the November 18, 2024 date line.
    4. present: Recency is marked by the stated date November 18, 2024.
    5. present: The date November 18, 2024 is printed on the bulletin.
    6. present: A dated header of November 18, 2024 supplies time information.
    7. present: November 18, 2024 is given as the message date.
    8. present: Time is present in the November 18, 2024 dateline.
    9. present: The bulletin carries the date November 18, 2024.
    10. present: Timing is explicit with November 18, 2024.
    11. present: A date of November 18, 2024 is included.
    12. present: The message is dated November 18, 2024, so recency is present.
    13. present: November 18, 2024 supplies the date and recency cue.
    14. present: Gives the date November 18, 2024.
    15. present: The date November 18, 2024 is printed on the alert.
    16. present: Time cue is the dated header of November 18, 2024.
    17. present: Date is present: November 18, 2024.
    18. present: Includes a calendar date of November 18, 2024.
    19. present: Dated November 18, 2024.
    20. present: Has an explicit date, November 18, 2024.
    21. present: Time is marked by the November 18, 2024 date.
    22. present: Date present on the bulletin.
    23. present: November 18, 2024 supplies the date.
    24. present: The alert carries a date of November 18, 2024.
    25. present: Clear date: November 18, 2024.
  • Impactpresent25/25

    Final assessment

    All 25 reads agree inbound campus calling being out of service is operational impact beyond the outage name.

    What the hazard could do to the people in its path. Beyond naming the threat, a complete warning conveys its potential consequences or severity, such as that a tornado can level buildings or that a leak could be explosive, so recipients grasp how much danger they are in. Research on warning message content finds that a concrete impact statement helps people personalize their risk and act sooner.

    See all 25 individual reads
    1. present: Inbound campus calls are out of service and lines may be slow or unavailable, which is operational impact beyond the outage name.
    2. present: The text explains that inbound calling does not work and service may be slow or unavailable.
    3. present: Consequence is described as inbound calls being out of service and possible slow or unavailable service.
    4. present: Impact goes past the label by noting inbound service is down and lines may be slow or unavailable.
    5. present: Operational effect is inbound calls out of service plus possible slow or unavailable voice service.
    6. present: Beyond naming an outage, it says inbound campus calls do not work and service may be slow or unavailable.
    7. present: Consequence is inbound service being out and voice lines possibly slow or unavailable.
    8. present: The outage is tied to inbound calls being out of service and possible slow or unavailable service.
    9. present: Impact is stated as inbound calling currently out of service and services that may be slow or unavailable.
    10. present: There is operational consequence: inbound campus calls are out of service and lines may be slow or unavailable.
    11. present: The text goes beyond the hazard name by saying inbound calls are out of service and service may be slow or unavailable.
    12. present: Consequence is inbound calling being out of service plus possible slow or unavailable voice service.
    13. present: Operational impact is described: inbound campus calls are out of service and services may be slow or unavailable.
    14. present: Adds that inbound campus calling is out of service, not just that an outage exists.
    15. present: Explains inbound service is currently out, a concrete effect beyond the title.
    16. present: Consequence is calls into campus not working while outbound still works.
    17. present: Impact stated: inbound campus phone service is out.
    18. present: Goes past naming an outage by saying incoming campus calls are out of service.
    19. present: States the operational result that calls coming into campus do not work.
    20. present: Consequence given: inbound service is currently out.
    21. present: Impact beyond the outage label is that inbound campus calls are down.
    22. present: Inbound campus service being out is a stated effect.
    23. present: Notes inbound calling is out of service, which is more than naming an outage.
    24. present: Consequence is inbound campus phones not working.
    25. present: Clear extra impact: inbound service is down.

Coded by SuperGrok Heavy 4.5

Systematic AI judgments with visible reasoning, not human-validated codings.

About this analysis
Context

Background

UC San Diego Police posted the community bulletins on the Campus Notices wiki, linked from police.ucsd.edu/alerts/warnings.html as 11/18/2024 campus phone outage plus updates.
Analysis

Key Findings

November 18, 2024: inbound campus voice lines out of service; outbound and 9-1-1 still working.
November 20, 2024: ITS reported services restored.
Outcome
Services restored November 20, 2024.
Provenance

Sources

Every claim on this page is meant to be checkable. Open the links below (and the Verify this quote control under each confirmed alert) to read the original university, news, or archive page yourself. Hostnames are shown so you can see where you are going; archived copies survive when live pages move or disappear. See also our methodology.

  1. Official
    Community Alert Bulletin – UC San Diego Campus Phone Outage - 11-18-2024
    ucsdcampusnotices.atlassian.net
    archived copy
  2. Official
    UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage - 11-18-2024
    ucsdcampusnotices.atlassian.net
    archived copy
  3. Official
    UPDATE TO - Community Alert Bulletin – UC San Diego Campus Phone Outage - 11-20-2024
    ucsdcampusnotices.atlassian.net
    archived copy
Cite this case

Campus Alert Archive. "University of California, San Diego: Inbound campus voice lines out of service." Incident of November 18, 2024. Added August 2026. https://campusalertarchive.com/case/uc-san-diego-campus-phone-outage-2024-11-18/

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Alert text quoted on this page remains the work of the issuing institution; the archive is a secondary source.

Tags
public-r1californiaucsdinfrastructure-failureadvisory2024
Added August 2026Updated August 2026Via ingestion